Established reputation in business matters Expert and friendly solicitors
If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.
In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:
You must register your complaint with us within one year
The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)
To register a formal complaint, please write to us and include the information suggested by the Legal Ombudsman
The Legal Ombudsman can investigate the quality of professional service supplied by a
solicitor to a client as well as investigating allegations that have been made against a
solicitor when they have breached rules of professional conduct.
The time limits, as set out in the current Scheme Rules, for the Ombudsman accepting a complaint are:
1. The complainant must refer the complaint to the Legal Ombudsman no later than:
six years from the act/omission; or
three years from when the complainant should reasonably have known there was cause for complaint.
The time limit for a client to complain to the Legal Ombudsman remains six months from the end of your complaints process if you provide full information about the client's right to take a complaint to the Legal Ombudsman at that point.
Generally before any complaint is looked into, it is required that the firm’s internal
complaints procedure has been used and if they are satisfied that the firm’s proposals for
resolving a complaint is reasonable, they have a right to decline investigations any further.